Shipping & Returns Policy

All artwork is professionally packed and fully insured so it travels safe + worry free to you. We aim to get artwork sent to US addresses within 7-10 days from placing an order. Please note that holidays, weather conditions and pandemic related delays may occur. If you require faster delivery or delivery to other parts of the world please contact us and we will get back to you as quickly as possible to accommodate your needs or answer any questions. All shipping and customs fees (if applicable) are to be paid by the buyer unless otherwise noted or agreed upon. You are welcome to arrange for your own delivery or pickup and will be responsible for all costs, insurance and damage liability.

At Jill Lena Ford Art, your satisfaction is a top priority. We want everyone who buys a piece of art to be completely satisfied and able to make a purchase without worry. For your peace of mind we offer a five (5) day return period for original artwork purchases (This Return Policy does not apply to custom commissioned artwork). Once you have received your artwork, you have five (5) days to experience your artwork in your space to make sure it is the right piece for you. If you’re not delighted with your original artwork purchase, we will provide a full refund (excluding any original shipping fees + customs fees if applicable), providing you contact our studio and ship the painting back within five (5) days of receiving your artwork. If you notify us after five (5) days, we cannot offer you a refund. ***Do not ship artwork before contacting us.***

For a full refund, artwork must be returned in the same condition that you received it in, in the original shipping container, and be returned with all accompanying certificates and paperwork you received with your order including the corresponding Certificate of Authenticity. To complete your return, we require a receipt or proof of purchase. We require that you use a trackable shipping service and that you purchase shipping insurance for the full value of the artwork (just as we shipped it to you). You will be responsible for paying your own shipping and insurance costs for returning your item. Shipping costs are non-refundable.

No refunds, returns or exchanges will be issued for Custom Commissioned Artworks. There is an open communication throughout the creation process including an in-depth initial design consultation, unlimited revisions to the initial draft design, and the option to receive progress updates throughout the creation process. Once a final design is decided, minor changes can be requested during the development of the piece if desired. This open communication + collaborative spirit between the artist and client during the creation process ensures that the artwork is created to the client’s satisfaction, and that there are ample opportunities for the client to share their input and give their approval. For this reason, all sales of commissions are final. A return can only be accepted if the artwork arrives to the client in a damaged state, in which case the return procedure for damaged artwork will apply.

We order and pay for your print as soon as we receive your order. It’s printed just for you. Therefore, prints are non-refundable. We aim to represent accurate colors on our website, although we cannot guarantee 100% accuracy of your computer’s monitor. If you have any questions please feel free to contact us.

When your artwork is delivered, if you notice any serious damage to the box, please take a photo of the damage before you open the artwork, and open the box in front of the carrier who delivered it. Photograph any damage to the artwork and contact us immediately. Be sure the carrier also documents the damage. Alternatively, you can refuse to sign for the package, take a picture of it and contact us immediately. We will then contact the carrier directly.

If you notice damage upon unpacking your artwork, contact us within 48 hours of receiving the artwork with digital images of the damage as well as images of the packaging. If we find that the artwork was damaged in transit we will strive to repair or replace the artwork. In the event that we are unable to repair or replace the artwork we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity.

Refunds will not be given for artwork that was damaged after unpacking it. To avoid accidental damage to your artwork, leave all unpacking and handling of the artwork to a trusted professional framer or art handler. Contact us for local recommendations.